Known issues
Issues we are aware of and their workarounds when available
Troubleshooting
General troubleshooting steps
Important
All the components of the HydroQC project depend on the Hydro-Quebec customer portal.
The customer portal is not a high-criticality 24/7, 99.999% uptime service.
From our experience it undergoes maintenance almost daily, during the day, the evening or over night. There is often downtime after 21h-22h on weekends.
If your installation is working correctly but you are seeing container/addon restart a few times a day know that it is expected.
-
Check that you can access your Hydro-Quebec customer portal with your account.
-
Check the Known Issues
-
Enable debugging
HQ2M_CONTRACTS_0_LOG_LEVEL=DEBUG HQ2M_CONTRACTS_0_HTTP_LOG_LEVEL=DEBUG -
Post the information on Discord #support or open an issue for hydroqc2mqtt or the Home-Assistant addon
Obtaining your account information
How to get information from your account to help us integrate new account types or features
Diagnostic tool
Extraction of account data with the diagnostic tool.
Feedback
Was this page helpful?
Glad to hear it! Please tell us how we can improve.
Sorry to hear that. Please tell us how we can improve.