Troubleshooting

1. Check that you can access the Hydro-Québec customer portal with your account.

2. Check the Known Issues.

3. Enable debug logging for the integration in your configuration.yaml:

   logger:
     default: info
     logs:
       custom_components.hydroqc: debug
       custom_components.hydroqc.config_flow.base: debug
       custom_components.hydroqc.coordinator.base: debug
   

4. Post the information on Discord #support or open an issue for hydroqc-ha.

Common problems

Connection failed

• Verify your credentials on the Hydro-Québec website
• Check for special characters in your password
• Make sure the account has active contracts

No data appearing

• Wait 60 seconds for the first update
• Check the Home Assistant logs: Settings > System > Logs
• Verify the Hydro-Québec portal is online

Sensors unavailable

• Some sensors are only active during specific seasons (winter credits)
• Verify that your rate plan supports the sensor
• For peak sensors, verify that a calendar is configured and contains the expected events
• Check that the coordinator is updating (check the logs)